We’re hiring!

Wallis is currently looking for telephone interviewers to join our team from August onwards.

Our interviewers are employed on a casual basis (usually remotely), making it the perfect role to fit around other commitments. You’ll be able to opt-in to shifts each week based on your availability. We just ask that you commit to a minimum of 3 shifts per week (day or evening) between Monday and Saturday.

Our telephone interviewers have earned a well-deserved reputation for their professionalism and empathy in contacting and engaging the assistance of respondents under varied circumstances. As such, we’re looking for people with the following skills and attributes:

  • Excellent communication skills

  • Engaging, professional telephone manner

  • Fine attention to detail

  • Good computer skills

  • High personal integrity, discipline, and reliability.

Those with Market or Social Research business-to-business experience or those with fluency in a second language will be highly regarded.

If you’d like to work remotely, you’ll also require access to the following:

  • Personal computer

  • Mobile smartphone (iOS v10+ or Android v7+)

  • Fast internet connection (NBN)

  • Suitable workspace (desk and chair)

  • Earphones with microphone to connect to phone

The option to work in our Camberwell office is also available. 

If you would like to apply for this position please email your resume to work@wallis.social

CATI at home

Like so many organisations in 2020, Wallis had a problem. The COVID-19 pandemic forced everyone to work from home. This was fine for all our consultants, but what about our call centre?

Within a week, Wallis had transitioned all our interviewers to working from their safe, convenient and comfortable homes.

Computer Automated Telephone Interviewing (CATI) is an important data capture tool for social research. It enables the gathering of opinions from a broader and more diverse population than that available through online panels.

Our interviewers are the crucial element to the success of our CATI data capture. To ensure the highest quality information is captured Wallis interviewers are:

  • trained to the ISO 20252 standard,

  • routinely monitored and assessed,

  • receive regular ongoing coaching and

  • receive 6 monthly reviews

Conducting CATI at home is no different to having our interviewers in a call centre. We use the latest tools for communication, remote monitoring remains the same, briefings and trainings have moved online and management of performance is conducted online.

 

Fully remote opportunity

Social research interviewer working from home

For many of our interviewers, the move to CATI at home has allowed them to relocate from the CBD to regional towns and even interstate, whilst earning an income in a convenient, flexible and safe environment.

“What I enjoy about working from home is being more productive at my own workspace and there's no need for a long commute so I feel more refreshed and energised.”