Wallis Social Research Highly Recommended in Customer Service and Relations at Australian Achiever Awards

The judging process for the 2024 Australian Achiever Awards for Australia’s Advertising, Marketing & Public Relations Services category was completed earlier this year, and Wallis has been thrilled to announce their Highly Recommended result, achieving a score of 94.82%.

Now in its twenty-seventh year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from a business’s own customers. The awards provide an indication of a well-run business where satisfied customers are a sign that a business is healthy, worthy of praise and increased custom.

The award system focuses on eight criteria, each scored separately, namely: Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication, Overall Perception and Referral. The criteria are rated individually in percentage terms and the final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service.

Here's what one of our clients had to say about working with Wallis: "Communication is excellent, both in meetings and through emails and calls. Everything is documented and referenced for occasions when we need to look back on anything. We work together to solve any issues amicably to benefit us both. They are also friendly, fun, and a pleasure to work with"

We are thankful to our team for their exceptional work day in, day out, which has contributed to this wonderful result