CLOSED: Claims Transfer Experience Survey
WorkSafe Victoria
As of the 1st of June, CGU is no longer managing Workers Compensation claims for WorkSafe Victoria. On behalf of WorkSafe Victoria, Wallis is conducting research among injured workers whose claims have recently been transferred to a new agent following CGU's exit from the WorkSafe panel. This research aims to understand the claims transfer experience and to identify where service improvements could be made.
What's involved?
The survey is voluntary and confidential, and takes approximately 10-12 minutes to complete, depending on your answers. There are two easy ways to participate:
1) Online: You should have received an email with a link to the online survey. Once you start the survey you can stop the survey at any time and come back to finish it later, using the same link.
2) By telephone: You can wait for Wallis to call you, or you can call Wallis on 1800 113 444 to request an appointment. Please be ready to quote Project Number 4875 and the Reference Number found in your email invitation.
What happens next?
The research team at WorkSafe will combine your feedback with others to understand the claims transfer experience and to identify where service improvements could be made.
Who can I contact if I have any queries?
If you have any queries about the survey, please call Wallis on freecall 1800 113 444. If you need to leave us a message, please check your email for the Project Number (4875) and your Reference Number and quote these numbers in your message, so that we can find your details and call you back.
If you want someone from WorkSafe or your insurance Agent to contact you about your claim, please contact the WorkSafe Advisory Service on freecall 1800 136 089.