CLOSED: The government provided online employment services evaluation

The Department of Education, Skills and Employment


The Department of Education, Skills and Employment has commissioned Wallis Social Research to evaluate the online employment services a job search assistance provided by the government.

The results of the evaluation will determine the appropriateness, effectiveness and efficiency of online employment services for job seekers. This research will help to improve program delivery and contribute to the evidence base for future policies and programs.

The department has engaged Wallis to undertake research with job seekers who have been referred to online employment services to participate in a survey (either by telephone or online), including more in-depth consultations such as focus groups and depth interviews. Wallis will also speak with various stakeholders in this process, allowing their input into improving online employment services.

The fieldwork for this project will be conducted from June 2021 through until April 2022.

Who can I contact if I have any queries?

If you have any queries, please call us on freecall 1800 113 444. If you need to leave us a message, please reference the project number (4843) and your PIN number and quote these numbers in your message, so that we can find your details and call you back.

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CLOSED: Workforce Australia Study

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CLOSED: Customer Listening Tracking Program